Refund policy

Returns and Refunds

Thank you for shopping with Celestial Projectors. If you are not completely satisfied with your purchase, we are here to help.

Return window

You have 30 days from the date your order is delivered to request a return. To be eligible, the item must be unused, in the same condition that you received it, and returned in its original packaging with all accessories, cables, remotes, and manuals included.

How to start a return

Email us at troy@globaltradingpartners.email with your order number and the reason for your return. We will review your request and, if it is approved, send you return instructions and the return address. Items sent back to us without first requesting a return will not be accepted.

Return shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item. If the return is the result of our error, we will cover the cost of return shipping.

Damaged, defective, or incorrect items

Please inspect your order as soon as it arrives. If your projector is damaged, defective, or not the item you ordered, contact us within 7 days of delivery with photos of the product and its packaging so that we can arrange a free replacement or a full refund.

Refunds

Once we have received and inspected your return, we will notify you of the outcome. Approved refunds are issued to your original payment method within 10 business days. Please note that your bank or credit card company may need additional time to post the refund to your account. Original shipping charges are non-refundable unless the return is the result of our error.

Exchanges

The fastest way to get the item you want is to return the item you have and, once the return is approved, place a separate order for the new item.

Non-returnable items

Gift cards, digital or downloadable products, and items clearly marked as final sale cannot be returned or refunded.

Order cancellations

You may cancel an order at any time before it ships by emailing us with your order number. Once an order has shipped, it must be handled as a return.

Questions

If you have any questions about this policy, contact us at troy@globaltradingpartners.email and we will be happy to help.